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Firewalls and Whitelisting

I have a network firewall in my organization. Which domain names are to be whitelisted to run GMetri experience?​

The following is the list of domain names that should be whitelisted.

WhilteList for Viewing Experiences

Simple Short List

  • Essential: *.gmetri.com, *.vrgmetri.com
  • Also Recommended: *.trackjs.com, *.googleapis.com, developers.google.com

Expanded Long List​

(ONLY in case you can't use the above short list because of wildcards)

  • Essential:
    • gmetri.com
    • portal.gmetri.com, editor.gmetri.com, docs.gmetri.com
    • view.gmetri.com, preview.gmetri.com, offline.gmetri.com
    • api.gmetri.com, teaxrapi.gmetri.com, z5api.gmetri.com, sms-api.gmetri.com, z5-viewer-socket.gmetri.com, z5-editor-socket.gmetri.com
    • z5api.in.gmetri.com, sms-api.in.gmetri.com
    • s.vrgmetri.com, u.vrgmetri.com, d.vrgmetri.com
  • (Recommended) Help/support: *.trackjs.com
  • (Recommended) Location based features (Geo-Lock, Map Analytics): *.googleapis.com, developers.google.com

I have a network firewall in my organization. Which domain names are to be whitelisted for editting GMetri experience?​

You need to whitelist all URLs needed for viewing experience. Apart from that, you need the following.

Additional WhiteList for Editing Experiences​

Here is a feature-wise breakup of URLs the editor needs access to:

Even if these URL's aren't whitelisted, the only thing that gets affected are those specific features only - the rest of the editor should continue to function normally.

  • Help/support: calendly.com, *.typeform.com
  • Subscription management: *.chargebee.com, *.amazonaws.com
  • Integrations/Flickr: *.flickr.com, *.staticflickr.com
  • Integrations/Google Poly: *.googleapis.com, *.googleusercontent.com
  • Integrations/Sketchfab: *.sketchfab.com
  • Maps (Location based analytics): *.googleapis.com, developers.google.com, *.google.com, *.gstatic.com

Additional white-listing in case staging/testing environment is needed​

Staging/Testing Environment: *.gmetri.io

My experience isn't running and I think it's a network/access issue. What should I do?​

First, try opening the following links in your browser and make a note of everything that doesn't open:

  1. Test 1 - Image - you should see a VR headset logo
  2. Test 2 - Experience - you should see a VR experience

Contact us at support@gmetri.com with the results of the above test